If you are a Dyalog Support Service (DSS) member, you can access your MyDyalog account here.

Dyalog Support Service (DSS)

Our commitment to providing comprehensive customer support

The Dyalog Support Service (DSS) provides support and maintenance services to Dyalog users. DSS membership is included with new Commercial Licences, and covers all currently-supported versions of Dyalog.

DSS membership offers:

Technical Assistance

Receive dedicated telephone and e-mail support for a wide range of issues, including problem reporting, bug fixing, and general inquiries. Our team is ready to assist you with troubleshooting and resolving your technical challenges.

Issue Reporting and Resolution

When a DSS member reports an issue, the issue is recorded and allocated a reference number. You will receive an e-mail notification when a resolution has been implemented and a patch is available.

Regular Updates and Enhancements

Updates and patches are issued regularly; these can include extensions to existing facilities, improvements in performance and usability, fixes for reported issues, or security updates. They are available to download and install through the customised my.dyalog.com portal or the Patch Wizard (Microsoft Windows only).

Information on Reported Issues

The list of outstanding issues and fixes is updated regularly and is available either through the customised my.dyalog.com portal or the Patch Wizard (Microsoft Windows only). DSS members can choose whether to receive email notification of newly-reported issues and/or fixes.

Not a DSS Member?

We always try to help anyone who reports an issue to us, even those who are not DSS members. However, priority is given to issues reported by DSS members, and any updates that are necessary to resolve issues are only available to DSS members.

For more information, or to purchase DSS membership, email us at sales@dyalog.com, call +44 1256 830030, or send us a message.

Vulnerabilities

We monitor public vulnerability databases, and issue updates to Dyalog as required. For a list of vulnerabilities that we have either responded to or been asked to comment on, see Dyalog and Security-related Vulnerabilities.

Need specific assistance?

If you have an issue and can’t find the answer in the Dyalog Forums, you can email us at support@dyalog.com, call +44 1256 830030, or send us a message.

Vince Chan, Customer Support

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