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If you are a Dyalog Support Service (DSS) member, access your MyDyalog account here.

Dyalog Support Service (DSS)

Our commitment to providing comprehensive customer support

The Dyalog Support Service (DSS) provides support and maintenance services to Dyalog users. DSS membership is included with new Commercial Licences, and covers all currently-supported versions of Dyalog.

DSS membership benefits:

Technical Assistance

Access to dedicated telephone and e-mail support covering problem reporting, bug fixing, and general inquiries. Our team is ready to assist you with troubleshooting and resolving your technical challenges.

Issue Reporting, Tracking, and Resolution

When a DSS member reports an issue, the issue is recorded and allocated a reference number.

The list of outstanding issues and fixes is updated regularly and is available through the MyDyalog portal. DSS members can choose whether to receive email notification of newly-reported issues and/or fixes.

Regular Updates and Enhancements

Regularly issued updates and patches for all currently-supported versions of Dyalog; these can include extensions to existing facilities, improvements in performance and usability, fixes for reported issues, or security updates. They are available to download and install through the MyDyalog portal. DSS users are also able to download new versions of Dyalog when they become available. In general, the last three versions of Dyalog will be on DSS support.

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Not a DSS Member?

We always try to help anyone who reports an issue to us, even those who are not DSS members. However, priority is given to issues reported by DSS members, and any updates that are necessary to resolve issues are only available to DSS members. For more information, or to purchase DSS membership, email us at sales@dyalog.com, call +44 1256 830030, or send us a message.

Vulnerabilities

We monitor public vulnerability databases, and issue updates to Dyalog as required. For a list of vulnerabilities that we have either responded to or been asked to comment on, see Dyalog and Security-related Vulnerabilities.
Vince Chan
Need specific assistance?
If you have an issue and can’t find the answer in the Dyalog Forums, you can email us at support@dyalog.com, call +44 1256 830030, or send us a message.

Vince Chan, Customer Support

More about Vince | Meet the Whole Team
Dyalog Ltd

Dyalog APL is an array-oriented programming language that lets you express complex ideas in remarkably little code. We build it, support it, and have done for over 40 years.

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Get Support

Technical advice and assistance on all aspects of Dyalog usage is available by e-mail (support@dyalog.com) and/or telephone (+44 1256 830030 – limited to U.K. office hours). Limited advice on design and coding is available, but is not intended to replace the use of the printed and on-line documentation. Except when reporting an issue with the software, users are encouraged to seek advice from the user community via the Dyalog Forum (reading the content of the forums does not require membership).