Dyalog Support Service (DSS)
Our commitment to providing comprehensive customer support
The Dyalog Support Service (DSS) provides support and maintenance services to Dyalog users. DSS membership is included with new Commercial Licences, and covers all currently-supported versions of Dyalog.
DSS membership offers:
Technical Assistance Through Telephone and E-mail Support
Receive dedicated telephone and e-mail support for a wide range of issues, including problem reporting, bug fixing, and general inquiries. Our team is ready to assist you with troubleshooting and resolving your technical challenges.
Issue Reporting and Resolution
When a DSS member reports an issue, the issue is recorded and allocated a reference number. You will receive an e-mail notification when a resolution has been implemented and a patch is available.
Regular Updates and Enhancements
Updates and patches are issued regularly; these can include extensions to existing facilities, improvements in performance and usability, fixes for reported issues, or security updates. They are available to download and install through the customised MyDyalog portal or the Patch Wizard (Microsoft Windows only).
Information on Reported Issues
The list of outstanding issues and fixes is updated regularly and is available either through the customised MyDyalog portal or the Patch Wizard (Microsoft Windows only). DSS members can choose whether to receive email notification of newly-reported issues and/or fixes.
Not a DSS Member?
We always try to help anyone who reports an issue to us, even those who are not DSS members. However, priority is given to issues reported by DSS members, and any updates that are necessary to resolve issues are only available to DSS members.
For more information, or to purchase DSS membership, email us at sales@dyalog.com, call +44 1256 830030, or send us a message.
Vulnerabilities
Need Support?
Technical advice and assistance is available by e-mail (support@dyalog.com) and/or telephone (+44 1256 830030); software issues should also be reported in this way. For other queries, the Dyalog Forum is a great resource for advice from the Dyalog user community.
Vince, Customer Support
