Dyalog for Business
World-class customer-centred support for corporate projects
You might be curious about how Dyalog is used in the real world, be looking for local expertise, or need to be able to match the Service Level Agreements or expectations that exist for your Dyalog-based products or services. We offer a number of services to support different requirements.
Dedicated support for Dyalog users
Dyalog Support Service (DSS)
The Dyalog Support Service (DSS) offers maintenance and support services for Dyalog users of all supported versions of Dyalog. All commercial licences include DSS; it can also be purchased separately. Issues reported by DSS users are prioritised, and regular software updates are provided.
Expert consulting and recruitment solutions
Consultancy
If you require more than advice from our support service, we can connect you with one of our consulting partners or, depending on geographical location and the subject matter, offer consultancy directly. If you are looking for permanent internal APL resources, we can advise on recruitment.
Customisable courses in Dyalog APL
Training and Workshops
Our training courses are designed to unlock the full potential of Dyalog for both novice and experienced programmers. Delivered both online and in-person globally, our courses can be customised to meet needs, from public tutorials to bespoke sessions delivered at the location of your choice.
Fully-verified escrow for uninterrupted operations
Escrow
We offer a fully verified escrow agreement so that, in the unlikely event that we become unable to service our customers, our source code will be made available to those who subscribe to this service, ensuring that business operations can continue smoothly without disruption.
Service Level Agreements (SLAs)
Contractually guaranteed services
If you have specific obligations in the form of Service Level Agreements (SLAs) related to products based on Dyalog, we can offer contractually guaranteed levels of service to match your commitments. This includes guaranteed response times, problem analysis, and solutions.
Support for Specific Builds
Tailored Dyalog build selection
If your Dyalog-based product is part of a significant testing, integration, and distribution pipeline, you might not want to install all updates after testing has started. Instead, you can appoint one or more specific builds of Dyalog as your production version and request specific patches for that build.
Application Mirroring
Hosting and monitoring
We can host or monitor a live copy of customer application(s) for immediate problem reproduction and tracking. This is particularly useful if remote access to your environment is difficult. If your application contains tests, we can also benchmark the performance of a new version of Dyalog using these.
Partners and Successes
Meet our partners and learn from their success stories
Application Development Partners
Connect with our network of APL experts through our Application Development Partners page, featuring seasoned consultants who are ready to elevate your software solutions with their proven APL expertise.
Reference Customers
Discover how Dyalog powers success across diverse sectors by exploring our reference customers’ stories, each of which showcases the transformative impact of our solutions.
Resellers
Explore our global network of resellers to find local Dyalog expertise. Our approved resellers are ready to assist with purchasing Dyalog and supporting your APL needs.
Case Studies
Explore a range of innovative solutions across various industries through our detailed case studies, each of which highlights the effective use of APL in real-world applications.
Any Questions?
If you would like more information about our services, assistance with a specific issue, or just want to learn more about Dyalog, you can email us at sales@dyalog.com, call +44 1256 830030, or send us a message. You can also explore the Dyalog Forums.
Karen, Customer Account Manager
